If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then as a consumer you are entitled to do so and have any money that you have paid to us refunded minus shipping fee, provided that the goods have not been opened and used, and have not been in your possession for more than 14 Days after the day on which you received the goods.
- Call or email us at firstname.lastname@example.org to notify us of your request
- Once accepted we will provide you with a return address (do not send back without our provided return address as its in a separate location)
- Return Goods: Packaging
- If you're returning something to us it's important that it is packaged correctly so that it does not get damaged during transit.
- We, therefore, suggest that you package the item in its original packaging (assuming that you have the packaging and it is still intact).
- Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any reasonable shocks, puncturing, scratching or damage that may occur during carriage, handling and/or sorting.
- You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.