Where we deliver
We deliver primarily throughout the United Kingdom and 60 countries in Europe and beyond please click on the link below to see the list of countries.
Orders placed before 2pm Monday - Friday (UK Time), except public holidays and weekends, are dispatched the same day. Subject to your payment being processed and stock availability.
Orders placed after 2 pm during the weekdays or at weekends will be processed and dispatched the next following working day. Please note - Friday orders will not be processed until Monday.
Deliveries of parcels and pallets are normally sent via next day courier service (mainland, UK 9 am - 5 pm) but we do ask for 3-5 working day time frame as courier service can sometime run late. In the unlikely event if you do not receive your orders within the 5 working days time frame set please get in touch with us immediately.
There will be no refund for shipping charges if parcels are delivered late by 3rd party courier.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, delays with any third-party courier and local authorities.
For orders made outside of UK, delivery times vary from country to country.
Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.
You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.
Orders weighing under 30kgs are sent by parcel service.
Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.
All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.
UK mainland address
Under £50 Delivery (Parcel Service Only)
Next 2-3 Working Day
Over £50 Delivery (Parcel Service Only)
Next 2-3 Working Day
We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.
If you change your mind we accept returns as long as the following conditions are met:
1. You contact us within 14 days starting with the day after the delivery date along with your proof of purchase.
2. Unwanted products must be returned in its original packaging, be in as new condition and not used.
3. It is your responsibility to ensure that your return items are in the appropriate protective packaging.
4. Products given free as part of a promotional offer cannot be exchanged or refunded unless the full offer is returned.
If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.
If the fault with your product occurs within its guarantee period of normally 12 months from delivery, we will offer you a prompt repair service. In all cases, we reserve the right to inspect the product and verify the fault.
Personalised products, polishes, gel and liquid substances
We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment.
After-sale repair service
Products such as nail file machine head pieces in need of service after many usages may be given into one of our branches for repair. Please allow 5-10 working days for basic repair.
Please note - our policy to replace faulty or refund faulty products does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. We recommend you keep your order number and details of purchase in case of any queries.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All goods must be check and are in good condition before signing for delivery, if goods are damage do not sign and contact us A.S.A.P.
It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as nail polishes, Gels and all gel colours, top
coat, base coat cannot be returned. We also do not accept products that are hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
Depending on where you live, the time it may take for your exchanged product to reach you, may
If you are shipping an item over £75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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