Dual Callus Rasp Foot File

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer 

you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

All goods must be check and are in good condition before signing for delivery, if goods are damage do not sign and contact us A.S.A.P.

It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as nail polishes, Gels and all gel colours, top 

coat, base coat cannot be returned. We also do not accept products that are hazardous materials, or 

flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

All refund will minus shipping fee.

Once your return is received and inspected, we will send you an email to notify you that we have 

received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to 

your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially 

posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same 

item, send us an email info@nailsupplyuk.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs 

are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your 

refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may 

vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or 

purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IMPORTANT NOTICE: Re-schedule parcel to leave in a safe place will be 100% at your own risk, we recommend not to opt for this option! (PLEASE USE OUR CLICK & COLLECT SERVICE IN VIEW CART!)

All goods must be check and are in good condition before signing for delivery, if goods are damaged do not sign and contact us A.S.A.P.

Delivery services

Deliveries of parcels and pallets will normally take 2-3 working days for processing and dispatch (mainland, UK 9 am - 7 pm) but we do ask for a 3-5 working day time frame as courier service can sometime run late. In the unlikely event if you do not receive your orders within the 5 working days time frame set please get in touch with us immediately.

There will be no refund for shipping charges if parcels are delivered late by 3rd party courier.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, delays with any third-party courier and local authorities. 

For orders made outside of UK, delivery times vary from country to country.

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery.

You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.

Orders weighing under 30kgs are sent by parcel service.

Larger orders will be palletised due to size and weight such as ordering tables, receptions, pedicure spa chairs, Palletised items will be clearly labelled on the delivery tab of each product description.

All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.